Refunds and cancellations.

14 days, no questions asked

If you’re not happy with something you bought from us, you can get a full refund within 14 days of your purchase. You don’t need to give a reason.

How to ask for a refund

Email hello@politeowl.com from the address you used to buy, and include your order number. You’ll find it on your receipt from Dodo Payments.

Refunds go back to your original payment method through Dodo Payments, our merchant of record. Depending on your bank, it can take 5 to 10 business days to show up.

A refund ends your license, so please remove the app from your computers.

After 14 days

If an app doesn’t work as we describe it and we can’t fix it, write to us and we’ll put it right, with a refund where that’s fair.

Cancellations

Our apps are one-time purchases, not subscriptions, so there’s nothing to cancel and you’ll never be charged again. If we ever offer a subscription, you’ll be able to cancel it at any time, and this page will explain how.

Fair use

We may decline a refund where it’s clearly being abused, for example when the same person buys and refunds again and again.

Your rights

This policy comes on top of your rights under consumer law where you live, and doesn’t take any of them away.